Enter your order number and email address below. We will show you exactly where your package is right now.
You will find your order number in the confirmation email we sent you after purchase.
Your order number starts with "UL-" and is in your confirmation email.
Use the same email address you used when you placed your order.
You order on urgentliver.com. Within a few minutes, you receive a confirmation email. This email has your order number — keep it safe. You will need it to track your package.
Our warehouse picks and packs your order. This usually happens the same business day — or the next morning for late orders. We check every bottle before it ships.
Once your order is dispatched, we email you a tracking number. Click the link in the email to follow your package in real time. Check your spam folder if you don't see it.
Your order is on its way. Standard US shipping takes 3–7 business days after dispatch. You can track every scan with your tracking number. Weekends and public holidays are not counted as business days.
Your Urgent Liver 911 arrives at your door. Most US customers receive their order within 5 business days. Start taking it as directed and give it the full 90 days for best results.
| Shipping Method | Delivery Time | Cost | Tracking |
|---|---|---|---|
| Standard US Shipping | 3–7 business days | Free on all orders | ✅ Yes |
| Expedited US Shipping | 2–3 business days | Additional fee at checkout | ✅ Yes |
| International Shipping | 7–21 business days | Calculated at checkout | ✅ Yes |
⚠️ Please note: Delivery times are estimates. They are not guaranteed. Delays can happen due to high postal volume, extreme weather, or customs processing for international orders. Weekends and public holidays are not counted as business days.
🌍 International orders: Customers outside the USA may be charged import duties or taxes by their local customs office. These charges are the responsibility of the customer and are not included in our prices. We have no control over these fees.
We have received your order and your payment has gone through. You should have a confirmation email in your inbox. Your order is now in the queue to be packed.
Your order is being prepared in our warehouse. Our team is picking your bottles, checking them, and getting them ready to ship. This usually takes less than 24 hours.
Your package has left our warehouse and is on its way to you. A tracking number has been emailed to you. You can use it to follow your parcel in real time.
Your package is moving through the postal network. It may pass through one or more sorting facilities before it reaches your local delivery depot. This is normal.
Your package is on the delivery vehicle today and should arrive at your address before the end of the business day. Make sure someone is home if a signature is required.
Your order has been delivered. If you didn't receive it, check with neighbours or your building's mail room. Sometimes packages are left in a safe place nearby.
The courier tried to deliver but nobody was home. A note should have been left with instructions. You can usually rebook a delivery or collect from a local depot.
There is an issue with your delivery. This can happen if the address is incorrect or if customs is holding an international package. Contact us and we will help you sort it out.
Your package could not be delivered and has come back to us. This usually happens with an incorrect address. Contact us as soon as possible and we will arrange a re-shipment.
Don't panic. Here are the most common reasons people can't find their order number — and what to do about each one.
Order numbers start with "UL-" followed by 6 digits. For example: UL-847291. If what you have doesn't look like this, it may be a payment reference number rather than an order number. Contact us and we'll sort it out.
Send us a message with your order number and question. We reply within one business day — Monday to Friday.
Email UsFill in our contact form on the website. Tell us your order number and what help you need.
Open FormNot happy with your order? We offer a full 90-day money-back guarantee. No questions asked.
View Refund Policy📧 Email: [email protected] | Hours: Monday – Friday, 9am – 5pm Central Time | Response time: Within 1 business day
Your confirmation email is sent automatically as soon as your order is placed. If you don't see it in your inbox, check your spam or junk folder. Search for "PhytAge" or "Urgent Liver 911" to find it. If it's not there, email us at [email protected] with your name and purchase date and we will resend it.
Standard US shipping takes 3–7 business days after your order is dispatched. Processing usually happens the same day or next business day. So from the moment you order, most US customers receive their package within 5–8 business days. Weekends and public holidays are not included in business day counts.
Tracking numbers can take up to 24 hours to activate in the carrier's system after you receive the email. Try again the next day. If it still doesn't work after 48 hours, contact us at [email protected] with your order number and we will investigate straight away.
First, check with neighbours or your building's mail room — packages are sometimes left in a nearby safe place. Also check around your door, in a porch, or behind a bin. If you still can't find it, contact us within 7 days of the "delivered" scan. We will open a case with the carrier and work to resolve it as quickly as possible.
We can sometimes change the address if your order has not yet been dispatched. Email us at [email protected] immediately with your order number and the correct address. Once an order is in transit, we cannot change the delivery address. In that case, you may need to contact the carrier directly to request a redirect.
Yes, we do ship internationally. Delivery times for international orders are typically 7–21 business days, depending on the destination country. Shipping costs are calculated at checkout. Please be aware that import duties and taxes may be charged by your local customs office — these are the customer's responsibility and are not included in our prices.
This usually happens when the delivery address was incorrect or the package could not be delivered after multiple attempts. Contact us at [email protected] as soon as you know about it. We will arrange a re-shipment to the correct address. Please note that a re-shipping fee may apply if the original address was incorrect.
If your bottles arrived broken or damaged, email us at [email protected] within 7 days of delivery. Use the subject "Damaged Order" and include your order number and a photo if possible. We will send a replacement or issue a full refund — whichever you prefer. We cover all costs for damaged deliveries.
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