We want you to be happy with your purchase. If you are not, we make it easy to get your money back. This page explains everything you need to know about our refund policy in plain language.
Last Updated: March 1, 2026Try Urgent Liver 911 for a full 90 days. If you are not satisfied — for any reason — simply return the bottles and we will give you a full refund. No questions asked.
We know policy pages can be long and hard to read. So here is the simple version first.
Bottom line: If you bought from us and you're not happy — within 90 days — you get your money back. It's that simple.
Our 90-day refund policy applies to all customers who purchased Urgent Liver 911 directly from the official website at urgentliver.com.
You qualify for a refund if:
You do not need to:
⚠️ Important: The 90 days starts from your purchase date, not your delivery date. If you ordered on January 1, your refund window closes on April 1 — regardless of when the package arrived.
Requesting a refund is straightforward. Follow these steps.
Send an email to [email protected]. Use the subject line: "Refund Request."
Include your name and order number in the email body.Our team will respond within 1–2 business days. We will send you the return address and confirm the next steps.
Check your spam folder if you don't hear back within 2 days.Pack up your bottles — including any empty ones — and send them to the address we provide. We recommend using a tracked shipping service so you have proof it was sent.
You are responsible for the cost of return shipping.Once we receive your returned items, we process your refund within 3–5 business days. The money goes back to your original payment method.
It may take a few extra days to show up depending on your bank.Quick tip: The fastest way to start is to email us as soon as you decide you want a refund. Don't wait until the last few days of the 90-day window. Give yourself time for the return shipping process.
We want the returns process to be as easy as possible. Here is what you need to include.
⚠️ Please note: We strongly recommend sending your return with a tracked shipping service. If the package is lost in transit and you have no tracking proof, we may not be able to process your refund. The cost of return shipping is the customer's responsibility.
Here is a clear timeline so you know what to expect.
| Stage | Timeframe | Notes |
|---|---|---|
| Email us your request | Anytime within 90 days | Include your name and order number |
| We reply with instructions | 1–2 business days | Check spam if you don't hear back |
| You ship the bottles back | Up to you | Use tracked shipping to be safe |
| We receive your return | Depends on postal service | US returns typically take 3–7 days |
| We process the refund | 3–5 business days after receipt | We check the return and issue the refund |
| Money appears in your account | 3–10 business days after processing | Depends on your bank or card provider |
From start to finish, most refunds are fully completed within 2–3 weeks of you sending the return package. If it has been longer than that, contact us at [email protected] and we will look into it straight away.
Our 90-day guarantee covers the following situations.
We mean it when we say "no questions asked." You do not have to prove anything or explain yourself. If you are within 90 days of purchase and bought from our official website — you qualify.
There are a small number of situations where we cannot process a refund. These are listed below.
⚠️ Always buy from the official website at urgentliver.com. Third-party sellers are not authorised by PhytAge Labs and their products may not be genuine. Our guarantee cannot be extended to unauthorised purchases.
We take quality seriously. Every bottle is checked before it leaves our facility. But occasionally, something can go wrong in transit.
If your bottles arrived broken, cracked, or leaking, please contact us within 7 days of delivery. We will send you a replacement or issue a full refund — whichever you prefer.
If we sent you the wrong product by mistake, contact us immediately. We will arrange for the correct item to be sent to you at no extra cost, and we will cover the cost of returning the wrong item.
We will always make it right. Damaged or incorrect orders are our responsibility and we fix them quickly — usually within one business day of hearing from you.
Urgent Liver 911 is only sold through the official urgentliver.com website. We do not authorise any other sellers.
If you see Urgent Liver 911 for sale on Amazon, eBay, Walmart, or any other website, that seller is not authorised by PhytAge Labs. We cannot guarantee the quality or authenticity of those products.
Refund requests for purchases made through third-party sellers must be handled by that seller directly. PhytAge Labs has no way to verify those orders and cannot issue refunds for them.
⛔ Buying from third-party sellers means: You are not covered by our 90-day guarantee. The product may be counterfeit, expired, or tampered with. You cannot be sure you are getting the genuine formula. To get the real product and the full guarantee, always buy from urgentliver.com/buy.
Have a question about a refund? Ready to start the process? Get in touch. We aim to reply within one business day.
Email us at [email protected] with the subject "Refund Request." Include your name and order number. We will reply within 1–2 business days with a return address and instructions. Once we receive your returned bottles, we process your refund within 3–5 business days.
Yes. Empty bottles are accepted as part of our 90-day guarantee. You do not need to return unused or sealed product. The whole point of the guarantee is to let you try the product properly — so we fully expect that bottles may be empty or partially used when returned.
No. Our guarantee is "no questions asked." You do not need to explain why you want a refund. You do not need to prove the product didn't work. Simply email us within 90 days of your purchase date and we will start the process.
Once we receive your returned bottles, we process the refund within 3–5 business days. After that, your bank or card provider may take an additional 3–10 business days to show the money in your account. From start to finish, most refunds are completed within 2–3 weeks of us receiving the return.
Yes. You are responsible for the cost of returning the bottles to us. We recommend using a tracked service so you have proof of postage. If a package is lost in transit and there is no tracking record, we cannot process a refund for it. Original shipping costs are also non-refundable — you receive a refund for the product cost only.
No. Our refund policy only covers purchases made directly on urgentliver.com. If you bought from Amazon or any other third-party seller, you need to contact that seller directly for a refund. PhytAge Labs cannot verify or refund third-party orders. This is another reason to always buy from the official website.
Email us at [email protected] within 7 days of receiving your order. Use the subject "Damaged Order." Include your order number and a photo if you can. We will send a replacement or issue a full refund — whichever you prefer. We cover all costs for damaged or incorrect orders.
Unfortunately, we cannot process refunds after 90 days from your purchase date. The 90-day window is firm. If you think you are close to the deadline, contact us right away — even before you have sent the bottles back. Starting the process by email is enough to get the clock stopped while we work through it together.
You have a full 90 days to decide. If it doesn't work for you — you pay nothing.
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